Customer Care
+91 (22) 4242 2111 (9 AM to 10 PM)
Will I have to pay any charges if I cancel my hotel or package booking?
Cancellation policies and charges will depend on the hotel booked. SKIL Travel, will charge 3% of the total transaction amount as a processing charge for all cancellations above and beyond the charges by the hotel.

What forms of payments can I use when making a booking?
  • For online hotel bookings, only Visa and MasterCard credit cards are accepted.
  • For offline hotel and vacation bookings, Visa, MasterCard, and Amex cards are accepted.
  • We also accept payments by Visa Debit Cards issued by the following banks:
    - State Bank of India
    - HDFC bank
    - Axis Bank
    - Deutsche Bank
    - Karur Vysya Bank
    - Corp Bank
    - Indian Overseas Bank
    - ICICI Bank Debit Card
    Please note that certain cards might require a Verified by Visa (VBV) authentication. Kindly check with your bank for details.
  • Cash deposits in ICICI Bank, HDFC Bank, and Citibank will also be accepted for hotels bookings.
  • We also offer a cash on delivery payment option for hotel bookings. Please refer to the section below for more details.
If I cancel a hotel or package booking, how does SKIL Travel refund me?
Payments made by credit card will be reversed on the card after due intimation is made. Payments made by all other forms will be refunded by cheque, issued within two working days of making the cancellation. Any applicable cancellation charges will be applied prior to making refunds.

Is SKIL a safe site to make online bookings?
Yes, we are committed to protecting our customer's information. Our staff of security technology professionals uses a range of the best security technology available. Your information is secured from unauthorized access from the Internet using the Thawte Certification Authority. We protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology. We continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet.

What is our privacy policy?
SKIL Travel undertakes all possible measures to ensure that your personal details are not compromised. Please refer to our Privacy Policy outlines for measures undertaken by us to protect your personal details.

What are the terms and conditions that will apply to all bookings?
All transactions undertaken on and over the phone with our reservation agents are subject to our Terms & conditions. Please review these carefully prior to making bookings.
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